Canned Responses Pro for Jira

Companion extension for Canned Responses Pro for Jira Cloud add-on. Integrates with original comment field.

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Canned Responses Pro for Jira is a powerful companion Chrome extension designed to enhance the original Canned Responses app for Jira Cloud. This extension seamlessly integrates dynamic response templates directly into Jira's native comment fields on issue views, as well as essential dialogs including "Resolve issue," "Edit issue," and "Respond to customer." It also supports bulk commenting and transitioning on the Queues page, streamlining service desk workflows.

By incorporating customizable signatures and automated actions, Canned Responses Pro helps Jira Service Management agents save time and increase productivity. This extension ensures a smoother, more efficient communication experience within Jira Cloud, ideal for teams focused on delivering exceptional customer service. Learn more and boost your team's efficiency at the Atlassian Marketplace.

Productivity Developer Tools Communication SaaS

By:: Spartez
Users:: 8,000+
Rating:: 3.50
(8)
Version:: 2.9.12 (Last updated: 2025-04-24)
Creation date:: 2020-03-12
Risk:: Low risk impact Moderate risk likelihood
Size:: 5.05M
Email:: su*****@spartez-software.com
Full description:: See detailed description
Source:: Chrome Web Store
Updated:: 14 hours ago

Ranking

# 11,236 ▼ 162

Other rankings

#10586 in Workflow & Planning ▲ 4 #4 in response keyword 13 #11 in jira keyword 16 ▲ 1 #133 in templates keyword 49 ▲ 6 #219 in template keyword 36 ▼ 5

Other platforms

Canned Responses Pro for Jira (v2.9.12)

242 4.50

(4)

Canned Responses Pro for Jira (v2.9.12)

1,672+ 2.50

(4)

User reviews

This clever way to integrate the app features in JSM is very welcome and makes the already useful app even more powerful.

Alessandro Cristiano, 2024-10-04

The extensions removes the possibility to add restricted comments which is standard jira funcionality.

Peter Kuntz, 2022-05-06

Doesn't work at all

sixis draws, 2020-11-09

View all user reviews

Extension safety

Risk impact

Canned Responses Pro for Jira requires very minimum permissions.

Risk impact analysis details

High Injects scripts into web pages, which may alter or extract site contents, resulting in a substantial risk.

Risk likelihood

Canned Responses Pro for Jira is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.

Risk likelihood analysis details

High This extension was recently updated in the past month. New updates may not be stable or safe.
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Low **** ********* *** ***** **** **** * ****** **** ***** ********** *** **** ****** ** ** ****** *** *****
Good **** ********* *** **** **** *******

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