Reviews of Norton Password Manager

List of user reviews and ratings for Norton Password Manager

Total ratings

2.90 (Rating count: 1,793)

Review summary

Norton Password Manager is valued by some long-term users for its security integration and vault functionalities. However, many users report significant issues, such as the manager not opening, slow performance after updates, and problems with password autofill. These issues are especially prevalent on Windows 11 and new devices. Additionally, users find the customer support lacking in resolving these problems. Overall, while it has useful features, ongoing bugs and poor support tarnish the user experience.
Pros
  • Long-term users appreciate Norton Password Manager's integration and security features.
  • Works well on desktop computers for some users.
  • Offers vault and autofill functionalities aiding password management.
  • Integrated with Norton 360 allowing a one-stop shop for security needs.
Cons
  • Password Manager frequently fails to open or load, causing frustration among many users.
  • Recent updates have caused performance issues, including slow loading and delayed access to vault.
  • Problems with password autofill and adding new passwords are common complaints.
  • Multiple users report issues with extension not appearing or disappearing on Windows 11 and new devices.
  • Customer support is frequently described as unhelpful or ineffective in resolving issues.
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User reviews

Recent rating average: 2.30
All time rating average: 2.90
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5 star
15% (51)
4 star
5% (16)
3 star
7% (24)
2 star
8% (26)
1 star
66% (226)
Date Author Rating Comment
2025-05-07 Jeremy One of those bits of software that at times brings tears of frustration, but having committed to it the change away is difficult. For example, if one changes one's password it doesn't give one the chance to remove the old one. Aaaarggghhhh!!! It then populates with the old one.
2025-04-28 Stuart Why change something that worked well and was useful. I cannot open PM now despite trying many times. You are about to loose a loyal member.
2025-04-21 インストールされているのに一度アカウントからログアウトしたり、数回再起動しないと動かない。 すでに数十件のID等入れてしまっていて、無いとこまる。 代替えアプリを検討中
2025-04-11 Mark Bought a new computer and Norton Password manager is a mess (2nd time this has happen with a new computer). I have to click on the app, then Get Password Manager, then open extensions and finally enter my password. Use to be one action (enter psw) and that's it. So, dumping it and going with a new product - Norton is not even listed in the top 5 in most cases for password manager. So, why support it and waste any more time on it.
2025-04-11 Bambi Password manager never work in any of my laptop or desktop, is useless even create Password manager when you have to keep trying multiple time. no use, I even have a hard time put my password on Norton password box when they ask for your password, and also, they automatically tell you to change your password, if you haven't been on Norton for a while. which is fine, because they just want to protect your account, but somehow Norton will find way to make it easier for the online account costumer to log in to their own account. that's just convenient for any of us customer to maneuver when we log into our account, just my honest suggestion.
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2025-04-02 Carolyn Password Manager works on my desktop computer, but during the first week of March, password manager stopped working on my laptop. Totally confused. Don't know how to fix it. I can log into Password Manager through Norton's webpage. The URL on my desktop pc ends with "/unlock" and it works, but laptop displays the last part of URL as "/progress". If I change it, it shuts down. If I remove "/progress", the first login screen displays, but when I click on unlock to get where I put in my password, the screen also shuts down. Again, totally confused, and frustrated.
2025-03-22 Romeo Di recente sto riscontrando il problema di dover autorizzare due volte l'accesso a norton password manager. La prima è come se venisse ignorata.
2025-03-16 Rick Does not autofill passwords on phone and sometimes PC
2025-02-22 Geneviève Il a fallut répéter le mot de passe plusieurs fois pour que celui-ci soit pris en compte.
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