ControlUp Enrich

ControlUp Enrich

Improve IT team productivity with real-time desktop performance monitoring, remote assistance & remediation.

  • ControlUp Enrich
  • ControlUp Enrich
  • ControlUp Enrich
  • ControlUp Enrich
  • ControlUp Enrich
  • ControlUp Enrich
What is ControlUp Enrich?
ControlUp Enrich is an Edge add-on that enhances IT team productivity by providing real-time desktop performance monitoring, remote assistance, and remediation capabilities. It integrates seamlessly with Microsoft Intune and ServiceNow ITSM, allowing IT teams to troubleshoot and resolve issues rapidly, manage device performance, and gain insights on user experience without leaving their existing tools and interfaces.
Stats
By: ControlUp
Rating: 5.00 (1)
Version: 1.1.5 (Last updated: 2023-12-17)
Creation date: 2023-11-08
Risk impact: Moderate risk impact
Risk likelihood: Moderate risk likelihood
Manifest version: 3
Permissions:
  • tabs
  • cookies
  • webRequest
  • storage
Host permissions:
  • *://*.controlup.com/
Size: 1.49M
Stats date:

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Summary

ControlUp’s Enrich gives IT admins and IT support teams real-time user experience insights without having to leave the tools and interfaces they already have in use to manage their physical or virtual desktops or use to manage IT support tickets, including Microsoft Intune and ServiceNow ITSM. In addition to bringing in real-time performance metrics, asset information and important application and OS events, IT teams can immediately troubleshoot and remediate issues that prevent the user from being productive through built-in actions and remote assistance capabilities.

Built to work with ControlUp’s DEX Platform, the Enrich plug-in enhances efficiency, detects, and resolves issues rapidly, provides insights on user experience and helps to manage device performance without having to navigate across different consoles.

ControlUp Enrich functionality includes: • Support for Microsoft Intune • Support for ServiceNow • View device hardware, OS, and other asset details • Real-time Windows, macOS and Linux device performance monitoring • Built-in troubleshooting & remediation scripted actions • Remote Assist: remote shell, remote shadow and remote control • Device Event Log monitoring • Active process monitoring and control • Application and OS crash information • Top CPU and RAM consumers insights

User reviews
This is an excellent add-on. I use Microsoft Intune for desktop device management and I use the ControlUp platform for Digital employee experience monitoring and optimization. This add-on allows me to immediately see any real-time experience issues a user might have without having to leave the Intune interface, saving me time and money. Highly recommend this add-on and if you don't have a DEX tool yet (or need a better one), check out the ControlUp DEX Platform
by Joel, 2023-11-12
View all user reviews
Safety
Risk impact

ControlUp Enrich may not be safe to use and it requires some risky permissions. Exercise caution when installing this add-on. Review carefully before installing.

Risk likelihood

ControlUp Enrich is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this add-on.

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