ControlUp Enrich

Improve IT team productivity with real-time desktop performance monitoring, remote assistance & remediation.

ControlUp’s Enrich gives IT admins and IT support teams real-time user experience insights without having to leave the tools and interfaces they already use to manage their physical and Cloud PCs and manage IT support tickets, including Microsoft Intune and ServiceNow. In addition to bringing in real-time performance metrics, asset information and important application and OS events, IT teams can immediately troubleshoot and remediate issues that prevent the user from being productive through built-in actions and remote assistance capabilities.

Built to work with ControlUp’s DEX Platform, the Enrich plug-in enhances efficiency, detects, and resolves issues rapidly, provides insights on user experience and helps to manage device performance without having to navigate across different consoles.

ControlUp Enrich functionality includes: • Support for any third-party interface including Microsoft Intune, ServiceNow, Citrix Director, Google Admin and other IT tools • View device hardware, OS, and other asset details • Real-time Windows, macOS, Linux and ChromeOS device performance monitoring • Built-in troubleshooting & remediation scripted actions • Remote asssistance: remote shell, shadow and control • Device Event Log monitoring • Active process monitoring and control