SG QA Addon - SITA

SG QA Addon - SITA

Automated QA Extension to avoid quality non-compliance when managing Incidents and Problem Records in Service Gateway

What is SG QA Addon - SITA?
'SITA Service Gateway Quality Auditor' is a sophisticated Edge extension designed to optimize your QA compliance process. It offers several features like refactored code for better speed, support for new fields in incidents, explanatory toast notifications, and a business impact analysis tool for priority situations. This extension can significantly assist in ensuring quality compliance of incidents and problem records, thereby maintaining a 100% QA compliance score.
Users: 716 ▲ 6
Rating: 5.00 (5)
Version: 8.3 (Last updated: 2024-03-15)
Creation date: 2023-04-05
Risk impact: Moderate risk impact
Risk likelihood: Moderate risk likelihood
Manifest version: 3
  • alarms
  • tabs
  • notifications
  • storage
Size: 804.74K
URLs: Website
Stats date:

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Service Gateway QA Addon v8.3 is out! NEW LOOK! 🔥

Everyone in SGS must install and use this addon on MS Edge browser when working on Service Gateway (ServiceNow).

This will save time and effort spent in correcting Quality mistakes, as well as provide some very useful and time-saving features like "1-Click Teams Meeting" to create fast meeting right from your SG Incident and also get the incident updated after the invite is sent!

Another feature "SG Reminders" will send you Desktop Notifications to remind you about important tasks related to a SG ticket.

More features have been added on Problem Management module to support SMEs while performing Problem Management and to remember the most important actions.

Eventually, the main purpose is to keep our QA compliance at 100%, without any additional corrective efforts!

Learn more about this addon:

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User reviews
Impressive. Small piece of code which can make a great difference.
by Yoel, 2021-08-25

Excellent and very useful add-on. It helps avoiding mistakes when updating and completing Incident records in ServiceNow
by Erick, 2021-07-12

Very helpful add-on
by Rosa, 2021-07-08
View all user reviews
Risk impact

SG QA Addon - SITA may not be safe to use and it requires some risky permissions. Exercise caution when installing this add-on. Review carefully before installing.

Risk likelihood

SG QA Addon - SITA is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this add-on.

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