Merlin
Operata Collector

Operata Collector

A browser based data collector and agent messenger for alerting and reporting issues.

What is Operata Collector?
Operata Collector is an extensive browser-based data collector and agent messenger. Designed specifically for cloud contact centers, it enables real-time capture and correlation of call, system, and network data to identify issues impacting customer experience. It equips agents with the ability to resolve issues while providing insightful hardware and environmental data. Transparent data collection, coupled with support for various platforms like Genesys Cloud CX, Amazon Connect CCP and others, makes Operata Collector a comprehensive solution for ensuring enhanced customer service.
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Merlin
Stats
By: Operata
Version: 1.6.34 (Last updated: 2024-04-16)
Creation date: 2023-04-13
Risk impact: Moderate risk impact
Risk likelihood: Moderate risk likelihood
Manifest version: 3
Permissions:
  • system.cpu
  • system.memory
Host permissions:
  • http://*/*
  • https://*/*
Size: 822.63K
Stats date:

Chrome-Stats Rank

# 579 ▲ 80
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Not available on Chrome
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Merlin
Summary
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A browser based data collector and agent messenger for alerting and reporting issues. Operata is the only performance monitoring & assurance platform designed for cloud contact centers. Operata makes it easy to collect and correlate call, system & network data to troubleshoot issues impacting customer experience.

With Operata Collector, contact center teams can measure and monitor environmental data and empower agents to resolve issues in their control.

Data collection features:

  • WebRTC data.
  • Agent system data, memory usage, CPU utilization.
  • Network data.
  • CCaaS logs.
  • Agent feedback and reporting.
  • Headset data including background noise, audio exposure and volume metrics.

Behaviour & environment: Access a complete view of agent environmental data and call events to surface behavioural and technology issues.

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Safety
Risk impact

Operata Collector may not be safe to use and it requires some risky permissions. Exercise caution when installing this add-on. Review carefully before installing.

Risk likelihood

Operata Collector is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this add-on.

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