Operata Collector

A browser based data collector and agent messenger for alerting and reporting issues.
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Operata Collector: Performance Monitoring for Cloud Contact Centers

Operata Collector is an extensive browser-based data collector and agent messenger. Designed specifically for cloud contact centers, it enables real-time capture and correlation of call, system, and network data to identify issues impacting customer experience. It equips agents with the ability to resolve issues while providing insightful hardware and environmental data. Transparent data collection, coupled with support for various platforms like Genesys Cloud CX, Amazon Connect CCP and others, makes Operata Collector a comprehensive solution for ensuring enhanced customer service.
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Add-on stats

By: Operata
Users: 104,340
3.49K
Version: 1.7.17 (Last updated: 2024-11-18)
Creation date: 2023-04-13
Risk impact: Moderate risk impact
Risk likelihood:
Moderate risk likelihood
Manifest version: 3
Permissions:
  • system.cpu
  • system.memory
Host permissions:
  • http://*/*
  • https://*/*
Size: 850.68K

Ranking

# 425 ▲ 13
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Other platforms

Not available on Chrome
Not available on Android
Not available on Firefox
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Add-on summary

Analyze keywords

A browser based data collector and agent messenger for alerting and reporting issues. Operata is the only performance monitoring & assurance platform designed for cloud contact centers. Operata makes it easy to collect and correlate call, system & network data to troubleshoot issues impacting customer experience.

With Operata Collector, contact center teams can measure and monitor environmental data and empower agents to resolve issues in their control.

Data collection features:

  • WebRTC data.
  • Agent system data, memory usage, CPU utilization.
  • Network data.
  • CCaaS logs.
  • Agent feedback and reporting.
  • Headset data including background noise, audio exposure and volume metrics.

Behaviour & environment: Access a complete view of agent environmental data and call events to surface behavioural and technology issues.

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Add-on safety

Risk impact

Operata Collector requires a few sensitive permissions. Exercise caution before installing.

Risk likelihood

Operata Collector is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this add-on.

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