WebRTC for Vonage CC

WebRTC extension for Vonage Contact Center
What is WebRTC for Vonage CC?
WebRTC for Vonage CC is an Edge browser extension that enables users to make and receive calls in ContactPad using a computer or device, negating the need for a physical telephone. This add-on employs WebRTC technology for Vonage Contact Center, displaying additional buttons in ContactPad to accept incoming or continue outbound calls, all while browsing freely without dropping the WebRTC call.

Add-on stats

By: Vonage
Users: 4,452
Version: 3.24.36 (Last updated: 2022-05-31)
Creation date: 2022-05-06
Risk impact: Very low risk impact
Risk likelihood: Low risk likelihood
Manifest version: 2
Permissions:
  • storage
Size: 2.43M

Other platforms

WebRTC for Vonage CC (v3.24.36)
4.00 (18) 40,000
Not available on Firefox
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Add-on summary

WebRTC extension for Vonage Contact Center Vonage Contact Center WebRTC Extension.

If your Vonage Contact Center account has been deployed using WebRTC technology, you can make and receive calls in ContactPad using your usual computer or device, without any need for a physical telephone. When you use ContactPad to make or receive a call, instead of your telephone ringing as normal, additional buttons appear within ContactPad. You can use these buttons to accept incoming calls or continue with outbound calls. Using the extension allows you to carry on navigating around in browser without dropping your WebRTC call.

Release Notes: https://newvoicemedia.atlassian.net/wiki/x/LwBgE

Add-on safety

Risk impact

WebRTC for Vonage CC does not require any sensitive permissions.

Risk likelihood

WebRTC for Vonage CC has earned a fairly good reputation and likely can be trusted.

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