Trend Micro Security
Protects against web threats like malicious websites, phishing attempts, and online email fraud. Reveals social media privacy risks.
Total ratings
3.70
(Rating count:
200)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Edge Add-on Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Some users appreciate the longstanding experience with Trend Micro.
- A few users found temporary solutions that involved reinstallation of the extension.
Cons
- Many users report installation issues, including being stuck in a loop or being told that the extension is already installed when trying to reinstall.
- A significant number of reviews mention poor customer support and communication when trying to resolve issues.
- Users indicate that the add-on is not functioning or 'not working' consistently over several months.
Most mentioned
- The extension does not install properly or shows conflicting messages about installation.
- Customer support seems inadequate for solving installation problems.
- Users express frustration over wasted time trying to install or reinstall the extension.
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User reviews
Recent rating average:
2.20
All time rating average:
3.70
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-11 | Sandra | | This year when it was time to renew & have had nothing but problems installing on my laptop. You end up in a continual loop & getting no where. You remove the extension that says is already installed but then when you click on the get again add extension then it tells me I have reached the maximum number of installations although on my account it shows that I can still add a device namely my laptop. I have lost count of the number of times I have gone through the exercise but even with so called help from support staff still not getting anywhere. I think it would be best to get a refund & buy another product. Would give a negative rating if possible. |
| 2024-11-21 | diana | | I have never had a trouble with Trend Micro... and those of you that say this doesn't work... if you notice up under the remove button it says "add-on is already installed on your browser"... thank you, Trend Micro!!! |
| 2024-11-15 | Lani | | I had to remove the extension and add it again and it seemed to work. |
| 2024-11-14 | Karthikeyan | | I bought trend micro device security for my new laptop. Activated my key, but cannot install. Going in circles. The license says it is active till 2026, but when trying to install by clicking the GET button it says license has expired. Doesn't work. |
| 2024-10-24 | Александр | | Course |
| 2024-05-06 | Ricardo | | I am an active member, I reset my laptop and wish to install again but coudnt get an activation code from four different agents. Had emailed three times no results. Ironically, as a paying member, I opted for a free trial just to get protection. I need a refund because your service is an absolute disgrace. I would have given you a negative rating luckily for you there is no such options. |
| 2024-04-25 | Alan | | Although it says Press Get to install, it also says it is already installed if you look at the small text under the Remove button. You would think if it is already installed the Get button wouldn't be available to you. |
| 2024-04-14 | william | | I have Paid for your ser |
| 2024-02-28 | Lydia | | This is just a merry go round. It gets nothing done. Useless!!! |
| 2024-02-21 | Sonam | | scam, it doesn't work. |
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